Refund policy

60-Night Money-Back Guarantee

We want you to love your Dozio pillow. If you're not completely satisfied, you can return it within 60 nights of delivery for a full refund of the product price.

How to start a return:
Email us at support@dozio.store with your order number and the reason for your return. Our team will reply within 24–48 hours with return instructions.

Conditions:
- Return requests must be made within 60 days of the delivery date.
- Please keep the product in reasonable condition. Normal use is fine — we simply ask that it isn't damaged beyond normal use.
- Return shipping costs may be the responsibility of the customer unless the item arrived damaged or defective.

Refunds:
Once your return is received or confirmed, we will process your refund to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear.

Damaged or wrong items:
If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery with a photo, and we will make it right at no cost to you.

Cancellations:
Orders can be cancelled within 12 hours of purchase, before they are processed for shipping. After that, the order may already be in fulfillment.